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“I had the opportunity to work side-by-side with Mark Waltz for more than fifteen years, and have the highest respect for him as a leader, coach and mentor. Mark calls the best out of every person and organization he engages. I’ve rarely seen such a unique combination of gifts between Mark’s ability to train large groups with practical takeaways—along with his proven strength in mentoring and developing leaders one-on-one.”

Tim Stevens, Vice President of Consulting, Vanderbloemen Search Group

TRAINING. Transform the experience.

Let's get intentional about training your teams. Call it guest services training, "first impressions" training or customer service training - let's take it to the next level and then one more. Imagine people - who know they matter - returning consistently, contributing to your mission and inviting others to join them.

Your entire team will engage in interactive training, that will call the best out of them, so they can give the best to your guests. We'll spend the better part of a day - four to seven hours - working together for complete ownership of your vision.

Let's evaluate and elevate the experience of those you serve. I'll visit your church - or any organization - to help you discover a fresh awareness regarding the guest/customer service experience you and your teams are providing. We'll review practical, doable recommendations to make you excellent and your guests know they belong. This will be a one to two day visit.

CONSULTING. perspective & process.

Let's define and initiate strategy. As a certified facilitator of the Paterson Process StratOp®, I'll help you gain honest perspective about your organization: business, non-profit or church, bringing clarity to your strategic plan through honest evaluation of what’s working and not working - and why. You’ll establish an action initiative plan to help you soar with a unified team, cross-functioning operations and clear vision. We'll take three full days together to thoroughly seek what's true today and what you want to be true tomorrow..