I do what I do because people matter. Period.

This is where I'm supposed to spell out my vast experience and incredible skills to make your life better and make me your hero. But, I'm not your hero. And I've struggled to make sense of my unique contribution and purpose. So, before I say the stuff about how I can help you, here's what's also true about me. 

I've not always embraced my story. For too long I denied the painful chapters that I feared made my life too messy and my leadership too weak. Childhood abuse, shame, depression and the desire to quit life are all part of my story. 

Working through my own life coaching process with a facilitator several years ago helped me see that every season of my life held, not only clues, but evidences of meaning, essential gifting, internal wiring and hope. I have innate worth and significance. And it’s produced in me a commitment to come alongside people - teams and individuals - to help them gain honest and healthy clarity, developing and living out their best, their truest self.

Ultimately, I'm a people advocate. I want to be an advocate for you. 

I really don't like talking about myself, so the next part is written by people who love me and think this is what you might want to know. If you're ready to know more about me, keep reading. 

For 35 years, Mark’s life and work has been about coaching people: investing in retail teams who then make their customers’ day; building hope and value into individuals and communities through employment and training services; championing the contribution of people through volunteer and staff training; empowering leaders in businesses and churches to engage people in something bigger than themselves; and calling people through proven processes and strategies to live fully into their truest selves.

Mark is a sought-after guide, trainer, and coach. Teams from England, Canada and across the U.S. have elevated their service to new levels of intentionality and impact through Mark’s practical training. His clear understanding of guests, expertise in team-building and keen eye for excellence call out the best in the people. People are experiencing focus and freedom through Mark’s facilitation and coaching of MyLife MySteps, designed for individual life planning, and Strategic Development for organizations.

Mark is the author of three books: First Impressions: Creating Wow ExperiencesLasting Impressions: From Visiting to Belonging and How to Wow: 101 Meaningful Ways to Make a First Impression. His resources are used in college classrooms, local churches, other non-profits and businesses. They lay a non-negotiable foundation about people: specifically - each individual possesses infinite value and at the same time brings unique value to their sphere of influence. 

Ultimately – in a single sentence – Mark is passionate about guiding people back to their true self, embraced by, embracing and reflecting LOVE. 

Mark has been married to his high school sweetheart, Laura, for over 37 years, and today they are still best friends. Their only child, Liv, married her high school sweetheart, Jacob Alexander, in 2016.

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Tim Stevens

Author: Marked by Love; Vice President of Consulting, Vanderbloemen Search Group

“I had the opportunity to work side-by-side with Mark Waltz for more than fifteen years, and have the highest respect for him as a leader, coach and mentor. Mark calls the best out of every  person and organization he engages. I’ve rarely seen such a unique combination of gifts between Mark’s ability to train large groups with practical takeaways—along with his proven strength in mentoring and developing leaders one-on-one.”


Tim Sanders

Author: Changing the World at Work and Dealstorming; Former Chief Solutions Officer at Yahoo!

Mark understands the most important element of making any organization (from a business to a church) attractive and sustainable; the Consumer Experience.


Randy Frazee

Author: Making Room for Life and Lead Pastor, Westside Family Church, Lenexa, KS

First impressions are about communicating personal value, about expressing grace and acceptance. 

Mark does a masterful job describing practical details…[to] do just that. He will motivate you and your teams to help your guests feel welcome, safe and accepted... I believe in Mark.