I do what I do because people matter. Period.

This is where I'm supposed to spell out my vast experience and incredible skills to make your life better and make me your hero. But, I'm not your hero. And I've struggled to make sense of my unique contribution and purpose. So, before I say the stuff about how I can help you, here's what's also true about me. 

I've not always embraced my story. For too long I denied the painful chapters that I feared made my life too messy and my leadership too weak. Childhood abuse, shame, depression and the desire to quit life are all part of my story. 

Working through my own LifePlan® a few years ago helped me see that every season of my life held, not only clues, but evidences of purpose, core talents, internal wiring and hope. I have innate worth and significance. And it’s produced in me a commitment to come alongside people - teams and individuals - to help them gain honest and healthy perspective, developing and living out their best, their truest self.

Ultimately, I'm a people advocate. I want to be an advocate for you. 

I really don't like talking about myself, so the next part is written by people who love me and think this is what you might want to know. If you're ready to know more about me, keep reading. 

For 35 years, Mark's life and work have been about people: retail management, employment services, team training, church leadership, consulting and leadership development. It has been - and is - all about people. 

Mark is a sought-after guide, trainer, and coach. Teams from England, Canada and across the U.S. have elevated their service to new levels of intentionality and impact through Mark’s practical training. His clear understanding of guests, expertise in team-building and keen eye for excellence call out the best in the people. Individuals and organizations are experiencing focus and freedom through Mark’s facilitation and coaching of the Paterson Process.

The Paterson Process is all about perspective. Honest perspective. It is about discovery - and more accurately - about breakthrough. Using the Paterson StratOp process Mark will help your team find truth - about where you are, how you got there and where you want to go from here. Through StratOp, define your mission, your vision, your values and your plan of action.

Using the same Paterson principles of perspective, planning and action, Mark will guide you on a personal journey of discovery and affirmation of your core talents, your values, your thinking process, your wiring and your vision for a preferred future of unique purpose and personal impact.

Mark is the author of three books: First Impressions: Creating Wow ExperiencesLasting Impressions: From Visiting to Belonging and How to Wow: 101 Meaningful Ways to Make a First Impression. His resources are used in college classrooms, local churches, other non-profits and businesses. They lay a non-negotiable foundation about people: specifically - each individual possesses infinite value and at the same time brings unique value to their sphere of influence. 

Ultimately – in a single sentence – Mark is passionate about guiding people back to their true self, embraced by, embracing and reflecting LOVE. 

Mark has been married to his high school sweetheart, Laura, for over 36 years, and today they are still best friends. Their only child, Liv, married her high school sweetheart, Jacob Alexander, in 2016.

Tim Stevens image.jpg

Tim Stevens

Author: Marked by Love; Vice President of Consulting, Vanderbloemen Search Group

“I had the opportunity to work side-by-side with Mark Waltz for more than fifteen years, and have the highest respect for him as a leader, coach and mentor. Mark calls the best out of every  person and organization he engages. I’ve rarely seen such a unique combination of gifts between Mark’s ability to train large groups with practical takeaways—along with his proven strength in mentoring and developing leaders one-on-one.”


Tim Sanders

Author: Changing the World at Work and Dealstorming; Former Chief Solutions Officer at Yahoo!

Mark understands the most important element of making any organization (from a business to a church) attractive and sustainable; the Consumer Experience.


Randy Frazee

Author: Making Room for Life and Lead Pastor, Westside Family Church, Lenexa, KS

First impressions are about communicating personal value, about expressing grace and acceptance. 

Mark does a masterful job describing practical details…[to] do just that. He will motivate you and your teams to help your guests feel welcome, safe and accepted... I believe in Mark.