Excellent guest service - whether in a local church, community non-profit, retail business or service industry - is really the compilation of lived-out best practices. Those benchmark behaviors that may be simple and common sense, but they are set as standards of practice by everyone in the organization.
Best practices can be produced in a board room.
- Respond to questions within 48 hours.
- Answer the phone before the fourth ring.
- Do what you do with excellence.
It can happen: best practices can come from the board room. But not most of them.
Most best practices come about in the moment. A one-time occurrence implemented by one team member that gets discovered and, because of its impact on communicating value, is repeated as a norm throughout the entire team. That’s what happened with