We’ve done some informal surveys and discovered that when people decide to go to church for the first time, or they decide to go to church again after years of not attending anywhere, they often do so with a fair amount of fear. They have not-so-fond memories, or they’ve heard stuff through pop media, and they enter our church—or any church—with a fair amount of hesitation, even fear.
We know it, no one needs to remind us. Or do we need to be reminded? The volunteers and staff who make up our ministry teams matter as much as the people we're serving. Our teams are people, too.
As I've had conversations with volunteers and staff on my various teams over the past couple weeks, I've been reminded. People matter. People need value. These people are my first "customers" or "guests".
Just this past week or so, I've been reminded - they will experience value when: