Sequencing matters. Service matters. Systems matter.
And so do people.
When sequencing and systems fail to help our guests effectively experience quality service, or take practical steps toward desired outcomes, people are not valued. We don't communicate that they matter. At least we fall obviously short.
Our connections team has been assessing processes, systems, staffing and teams that most effectively help our people take their next step toward Jesus - particularly, new guests to our church. Although someone's very next step after an initial weekend service may be to come back the next weekend, we can't assume that is the only step a guest may want or need to take.