Innovation

Innovation: Exploring Sequence - An Update

My last post was about using a creative process I hadn't tested. And get this - this topic had to do with sequencing steps. I crack me up.  

Just hours after posting the idea, I led my connections staff team through the exercise, creating some of the process on the fly. The result? Crazy creativity, fresh ideas and engaging conversation. The process was so helpful, we extended our meeting an additional half hour and decided to continue the exercise in our next weekly meeting. In fact, some of our ideas overlapped the work of another team, so we've decided to pull our teams together in the next meeting. 

 If you're feeling behind, read my earlier post here, then come back...

Good? Caught up?  

Here's the approach we've taken so far:

 

Innovation: Exploring Sequence

Sequencing matters. Service matters.  Systems matter.

And so do people.

When sequencing and systems fail to help our guests effectively experience quality service, or take practical steps toward desired outcomes, people are not valued. We don't communicate that they matter. At least we fall obviously short.

Our connections team has been assessing processes, systems, staffing and teams that most effectively help our people take their next step toward Jesus - particularly, new guests to our church. Although someone's very next step after an initial weekend service may be to come back the next weekend, we can't assume that is the only step a guest may want or need to take.

Does Our "Good" Prevent "Better?"

Seth Godin recently wrote about competence and possibility. His comments are provocative:

As we get more experienced, we get better, more competent, more able to do our thing.

And it's easy to fall in love with that competence, to appreciate it and protect it. The pitfall? We close ourselves off from possibility.

Possibility, innovation, art--these are endeavors that not only bring the whiff of failure, they also require us to do something we're not proven to be good at. After all, if we were so good at it that the outcome was assured, there'd be no sense of possibility.

He wraps up his short article with this: