training

It’s in You. And Your Team. Let’s Access It.

You know it’s good - your leadership, your team, your work, your life - but, there’s a gnawing sense that it could be better. More focused. More replenishing. More you.

I only have a few spots left

10 Reasons You're Not Ready to Welcome New Guests

You don’t intend to not be ready. You really want everyone to feel welcome. You even have some greeters at the front door. People are shaking hands, and they appear to be friendly. 

However, every weekend people walk into churches across America and feel less than welcome. They don't know what to do or where to go. They feel like strangers.

Here are 10 reasons you and your church may not be ready to welcome new guests to your weekend service: 

  1. Your culture is developed for “family” and every weekend is a reunion. Unfortunately, guests can sense when they aren’t treated as family.
  2. You have a “friendly” church. Unfortunately,...

Care is Intentional

What if you could learn...

  • how to listen - not only to words, but to someone's heart?
  • how to leverage your own brokenness in order to step with love into the brokenness of someone else?
  • to journey with someone whose shame is binding, confusing and masking their true identity?
  • to avoid some of the ridiculous...

People Matter. How Do They Know?

It's one thing to say "people matter," it's another to assess, invest and train so that all your systems, processes, and teams genuinely communicate "people matter."

What about your guest experiences?

  • Your weekend services.
  • Your mid-size events.
  • Groups. Classes

How are you consistently communicating "people matter" - to God and to your church? All of us have room for improvement. We benefit from outside-our-viewpoint perspective...

Volunteer Owned Best Practices...by Email

Excellent guest service - whether in a local church, community non-profit, retail business or service industry - is really the compilation of lived-out best practices. Those benchmark behaviors that may be simple and common sense, but they are set as standards of practice by everyone in the organization.

Best practices can be produced in a board room. 

  • Respond to questions within 48 hours. 
  • Answer the phone before the fourth ring. 
  • Do what you do with excellence. 

It can happen: best practices can come from the board room. But not most of them.

Most best practices come about in the moment. A one-time occurrence implemented by one team member that gets discovered and, because of its impact on communicating value, is repeated as a norm throughout the entire team. That’s what happened with

Convenient for Whom?

This is an ink pen. Its base is wrapped with a hair tie. Can you see what's bound in the hair tie? Yes. That's human hair. Hair that was held by the tie before it was wound around this pen. 

Convenient, I suppose. When you're finished with the tie in your hair, just wrap it around the pen you're using until you need it in your hair again. To each his - or her - own. 

I suppose that's fine - unless